Support

We're a small team and we read every message. Most questions get a reply within one business day.

Common questions

The side panel doesn't appear in Gmail.

Make sure you're using Chrome, Edge, Brave, Arc or Opera, the extension is enabled, and you've refreshed Gmail after installing.

The panel is blank or looks out of date.

Go to chrome://extensions, click the reload icon on RepliZen, then refresh your Gmail tab.

Nothing is looked up when I open an email.

Auto-lookup is off by default so lookups only use your plan when you ask. Click "Look up this sender" in the panel, or turn Auto-lookup on in the panel header.

"Draft reply" doesn't produce a draft.

Drafts only start when you click for one. If you see "temporarily unavailable" or "too many requests", wait a minute and try again.

I can't sign in.

Check your email and password, or use "Forgot password?" on the sign-in screen. If you don't have an account yet, you can create one on the sign-up page.

A lookup shows no stock count.

Usually stock tracking is turned off for that product in your store. Enable inventory tracking there and the count will appear.

How are lookups and drafts counted?

Only successful lookups and drafts count toward your monthly limit. Empty lookups and failed drafts are refunded. Usage resets each calendar month.

How do I change or cancel my plan?

How do I export or delete my data?

Sign in and open Privacy & data in your account to download your data or permanently delete the login. Billing, tax, and fraud records listed on that page are kept.

When you write in

Include your workspace name, the store involved, your RepliZen version (shown at chrome://extensions) and a screenshot if something looks wrong. Never send passwords or API keys by email.